Starting at 1 p.m. (CST) today, Anthem will be providing members affected by the recent cyber attack with the opportunity to enroll in credit protection services. Current and former members dating back to 2004 can visit www.AnthemFacts.com to learn more about credit monitoring and identity theft repair services provided by AllClear ID. All services are available for two years and members can enroll at any time during that coverage period.
Affected members can start accessing these services prior to receiving a mailed notification from Anthem, which will be sent in the coming weeks.
Members who have provided e-mails to Anthem and have opted in to receiving communications may receive an e-mail directing them to visit AnthemFacts.com to sign up for services. This e-mail is scheduled to be distributed the week of February 16. This email, sent due to state notification requirements, will not ask for personal information and will not contain a link to any websites other than AnthemFacts.com.
The identity theft repair services are available to Anthem members who feel they have experienced fraud. For members who have been impacted by the cyber attack, these services are automatically available and do not require enrollment. Additional protection is available through credit monitoring services. This requires a member to actively enroll because the member must provide their personal information and consent to have their credit monitored.
Members who do not have access to the Internet or who prefer telephone service may call 877-263-7995 for assistance. Phone lines will be open from 1 to 8 p.m. (CST) on Friday, and will be open 8 a.m. to 8 p.m. (CST) Monday to Saturday.
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Jeffrey R. Ungvary President